Billed for services not requested - EDGARS

So, I've had my Edgars account for over 20 years already. When I purchase on my account I settle the balance immediately or at the end of the same month. I'm also a club member so I ensure that I pay my fee upfront to avoid being charged the R23.00 admin fee for simply having an outstanding balance on your account.

Last month, I receive an account with charges for SMS AIR SUBS and AIRTIME/DATA SUBS ... products NOT requested by myself. In addition to this, they threw in the R23.00 admin charge as well because the amount incorrectly billed meant I had an amount outstanding.

I immediately contacted Edgars (15/01) to ask them to correct my account. They confirmed that the contracts I was charged for would be cancelled and if I did not request the services the amounts charged would be reversed as well.

Today, I get an SMS from Edgars requesting my account payment TODAY. So, I called them up again and it was confirmed that while the services had been cancelled, nothing had been done about the amounts charged to my account in error.

Apparently, another call has been logged, but I fear this is simply going to end up in me having to follow up again and again and again.

Wish Edgars/Edcon would be as interested in treating their customers fairly and attending to the correction of billing errors as they are in marketing for new sales!

To be fair, call centre agents are friendly and appear to do what they can ... the problem is that they are only able to log calls which are then not attended to properly or timeously.