Billed for services not agreed to

I have not received my Edgars account for a period of time as Edagrs failed to update my details as I had requested 2 years ago. I have been paying my bill according to an SMS I receive on a monthly basis. I managed to update my email last month and received a statement this month. I have now realised that I am being billed for a life membership fee of R44 per month. At no stage did I agree to this and I don't even know what this fee is for. I have tried to contact the helpline but after being put on hold numerous times I just got cut off. I Do not want whatever this service is and insist that this fee be removed from my account and all amounts that I have paid for this fee to date be refunded. It is appalling that Edgar's is charging consumers for services for which they have not consented. Looking at this site I now realise that A number of other consumers have been in a similar situation yet Edgar's is still getting away with doing this to its clients.