Billed for services i never signed up for

I've had an Edgars account for possibly 3 years now and in that time i have never received a single account statement from them not via mail or email. Over a year ago i actually went back to customer service to ask them to set me up for the email account statements...Still have not received a single statement. Decided last week to close my account as i have no idea what i'm being billed for even though i pay every month. I settled my account last week Thursday however I was told that i could not close it at the time as the payment was not reflecting yet. Went back yesterday to close the account and was told i have an amount of R59 to pay for Mobile Content and Edgars Club Life, both of which i had NEVER signed up for. It makes me wonder how long i have been paying for these services i never agreed to and whether i have purposefully not been receiving statements. I am disgusted with the service received from Edgars. I even had to wait on the phone in store while the customer service assistant saw to another customer...i could probably have made this call at home then, why do you even have customer service?