CC
Christel C
1 reviews | Active since Feb 2015
22 Nov 2015, 17:17
Billed for products not agreed to
Hi Edgars,<br> <br> I've had an account with you for more than a year now.<br> I only started receiving statements from this month, and noticed that I am being billed for Mobile Content Fee that I did not agree to.<br> All these Mobile content fees must be written back on my account as soon as possible, for I will not pay them.<br> <br> Thank you in advance for you swift compliance.
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Edgars's replyOfficial
23 Nov 2015, 14:11Hello DCCloete,
It is with great displeasure to hear that a financial service product ( Mobile content) was enrolled on your account without your permission. Please accept our sincere apologies for any frustrations occurred due to this incident - this is certainly not the type of service that indicates our standards.
Please be advised that your query is submitted to our mobile management team for investigation purposes. Upon their findings direct feedback confirming resolution will be provided to you within the next 48 working hours.
Please find below reference number for the compliment :
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards, Customer Experience Team.
Call Centre: ***
It is with great displeasure to hear that a financial service product ( Mobile content) was enrolled on your account without your permission. Please accept our sincere apologies for any frustrations occurred due to this incident - this is certainly not the type of service that indicates our standards.
Please be advised that your query is submitted to our mobile management team for investigation purposes. Upon their findings direct feedback confirming resolution will be provided to you within the next 48 working hours.
Please find below reference number for the compliment :
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards, Customer Experience Team.
Call Centre: ***
Edgars's reply23 Nov 2015, 14:11
Official
Hello DCCloete,
It is with great displeasure to hear that a financial service product ( Mobile content) was enrolled on your account without your permission. Please accept our sincere apologies for any frustrations occurred due to this incident - this is certainly not the type of service that indicates our standards.
Please be advised that your query is submitted to our mobile management team for investigation purposes. Upon their findings direct feedback confirming resolution will be provided to you within the next 48 working hours.
Please find below reference number for the compliment :
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards, Customer Experience Team.
Call Centre: ***
It is with great displeasure to hear that a financial service product ( Mobile content) was enrolled on your account without your permission. Please accept our sincere apologies for any frustrations occurred due to this incident - this is certainly not the type of service that indicates our standards.
Please be advised that your query is submitted to our mobile management team for investigation purposes. Upon their findings direct feedback confirming resolution will be provided to you within the next 48 working hours.
Please find below reference number for the compliment :
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards, Customer Experience Team.
Call Centre: ***