MH
Marlon H
1 reviews | Active since Jul 2015
24 Nov 2015, 08:44
billed for prepaid voucher
more than a year ago i was contacted by edgars enquiring whether i woud be interested in a monthly airtime subscription from cell c to the amount of R39. i said i would be inerested and the months following that conversation edgars proceded to add the R39 to my monthly statement. <br> that was more than a year ago. as yet i havent received a single cent of airtime for all the R39's i have been paying. i have contacted edgars thrice to have the subscription stopped but all i got was an empty promise. <br> this ssituation has left me frustrated.
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Edgars's replyOfficial
25 Nov 2015, 09:28Hello Marlon4463,
It is with great displeasure to hear of the overall experience. Kindly note we have send this query to the RMCS department to cancel the subscription. We can understand the frustration caused and for that we sincerely apologise. We assure you it will be cancelled within 72 hours.
The reference number for your query is: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
It is with great displeasure to hear of the overall experience. Kindly note we have send this query to the RMCS department to cancel the subscription. We can understand the frustration caused and for that we sincerely apologise. We assure you it will be cancelled within 72 hours.
The reference number for your query is: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply25 Nov 2015, 09:28
Official
Hello Marlon4463,
It is with great displeasure to hear of the overall experience. Kindly note we have send this query to the RMCS department to cancel the subscription. We can understand the frustration caused and for that we sincerely apologise. We assure you it will be cancelled within 72 hours.
The reference number for your query is: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
It is with great displeasure to hear of the overall experience. Kindly note we have send this query to the RMCS department to cancel the subscription. We can understand the frustration caused and for that we sincerely apologise. We assure you it will be cancelled within 72 hours.
The reference number for your query is: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***