Billed for Policies that were never recieved

Every Month I get billed for Policies that I have never received.<br> <br> Calling the call centre every month and speaking to customer service, nothing happens. Requested that copies of the policies be sent through to me - it never happens.<br> <br> Thought ok, I will phone and cancel the policies that I have never received so perhaps they will stop billing me for something I don't have. Today I get the statement - still reflecting on my statement, account still being debited?<br> <br> Very quick to send loads of marketing emails, sms's and calls trying to sell you something, but never give customer service or feedback.<br> <br> Went to customer service desk at Kenilworth Centre in WC they could not assist, told me to call the call centre - being shifted from pillar to post trying to get this sorted.<br> <br> What now!