BILLED FOR CANELLED SUBSCRITION

Item: Edgars
Rating: 2
Author: Ernest K

<p>l emailed Edgars on 19/08/16 to cancel so called VIP charges. On 29/08/16 they acknowledged this cancellation with an email. The problem is they continue to bill me despite having cancelled this service. l have wriiten several emails but nobody came to. l have called call centre but can not be assisted. Please can someone call me on ********** 333</p>

Helpful (0)

Replies (2)

Edgars's replyOfficial

27 Sept 2016, 15:19

Please be advised as per investigation, your query has been attended to by our accounts department. The club VIP membership was cancelled on the 29 August 2016.

Your reference number is ***/GO

Kind regards,
Edcon customer experience team,
***

Edgars's reply27 Sept 2016, 15:19

Official

Please be advised as per investigation, your query has been attended to by our accounts department. The club VIP membership was cancelled on the 29 August 2016.

Your reference number is ***/GO

Kind regards,
Edcon customer experience team,
***

Ernest K's updateReviewer Update

28 Sept 2016, 09:25

Thank you for your response. My question is Why i was still billed on my statement then if it was cancelled on the system. Can l have a correct updated statement please!!!

Ernest K's update28 Sept 2016, 09:25

Reviewer Update

Thank you for your response. My question is Why i was still billed on my statement then if it was cancelled on the system. Can l have a correct updated statement please!!!