1 reviews | Active since Feb 2016
BILLED FOR CANCELLED SUBSCRITION
<p>I called call centre numbers ********** 925: ********** 000 and ********** 000 today between 12:00-12:55 All . Call centre agents told me that thay can not explain or give me valid reason as to why l was billed and hang up...ridicolous!! I send an email on 19/08/16 requesting cancellation and it was canelled on 29/08/16 10 days later!!. i want to know why l was billed on September 2016 stratement. This is poor customer service at its best from Edgars. Can someone compentant call me on ********** 333 or ********** 440 and give me valid explanation PLEASE!!!</p>
Please refer to the Club memberships billing date reflecting on your statements, kindly note all customers are charged on the 28th of each month for the Edgars club membership.
Kindly note you had cancelled the club memberships after the billing date hence you were still charged for the month.
Your reference number ***/GO.
Kind regards,
Edcon customer experience team,
***
Please refer to the Club memberships billing date reflecting on your statements, kindly note all customers are charged on the 28th of each month for the Edgars club membership.
Kindly note you had cancelled the club memberships after the billing date hence you were still charged for the month.
Your reference number ***/GO.
Kind regards,
Edcon customer experience team,
***