cS
colinda S
1 reviews | Active since Mar 2015
13 Jul 2015, 15:48
billed for airtime not received
since last year i have been billed for airtime which has not been received. On numerous occasions i have phoned and mailed for it to be cancelled and refunded but a year and a half later it is still not resolved.
Helpful (0)
Replies (1)0
Replies (1)
Edgars's replyOfficial
15 Jul 2015, 12:35Hello charmone01,
It is with great displeasure to hear of the overall service experience. Please be advised the RMCS departed has credited your account for SMS air subscription and we have escalated for Cell phone subscription. We assure you once your account is credited, you will be notified. Please accept our sincerest apologies for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
It is with great displeasure to hear of the overall service experience. Please be advised the RMCS departed has credited your account for SMS air subscription and we have escalated for Cell phone subscription. We assure you once your account is credited, you will be notified. Please accept our sincerest apologies for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Best regards,
Edgars's reply15 Jul 2015, 12:35
Official
Hello charmone01,
It is with great displeasure to hear of the overall service experience. Please be advised the RMCS departed has credited your account for SMS air subscription and we have escalated for Cell phone subscription. We assure you once your account is credited, you will be notified. Please accept our sincerest apologies for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
It is with great displeasure to hear of the overall service experience. Please be advised the RMCS departed has credited your account for SMS air subscription and we have escalated for Cell phone subscription. We assure you once your account is credited, you will be notified. Please accept our sincerest apologies for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Best regards,