billed a service that i do not or did not use

I called Edgars on the 19-08-15 and spoke to Zanele. I explained to her that there is CELL C AIRTIME SUBSCRIPTION FEE 25.00 transaction on my account that I do not know of.<br> As am not using CELL C she promised that the transactions will be reversed and credited to my account but to date I received another statement and the transaction is still reflecting.<br> I called again today and the Busisiwe is still telling me the same story that the previous lady told me. That is ridiculous <br> Am not happy about this as I stay on the line for 11 minutes for an enquiry that is not resolved. I pay the telephone bill at work for personal calls. I cannot afford to call Edgars for one thing over and over.<br> I have sent an e-mail on 160915 to accountsjhb@edcon,co,za till to date no response received<br> Reference numbers for the calls ref 1: *** Ref 2: ***/GO Ref3: ***<br> Please resolve