LN
Linda N

1 reviews | Active since Jul 2011

13 Apr 2016, 14:04

BIG PROBLEMS WITH EDGARS SYSTEMS

PLEASE CAN SOMEONE INTELLIGENT PHONE ME BACK AND TELL ME WHY MY ACCOUNTS ARE STILL BEING SENT TO THE WRONG EMAIL ADDRESS.<br> <br> I HAVE CHANGED MY EMAIL ADDRESS LONG AGO AND I LOGIN WITH MY NEW ADDRESS YET MY STATEMENTS ARE COMING TO MY OLD ADDRESS.<br> <br> I CANNOT EVEN TRY AND GET THROUGH PROPERLY AS IT IS TELLING ME THAT MY ID IS INVALID WHEN IT IS DEFINITELY NOT INVALID.<br> <br> EVENTUALLY I HAD TO PUT IN MY LONG ACCOUNT NUMBER WHICH WORKED AND I MANAGED TO GET THROUGH TO CINDY AND ASKED HER WHY MY ACCOUNTS WERE STILL GOING TO THE INCORRECT EMAIL ADDRESS AND SHE HUNG UP ON ME. CHECK YOUR CALL LOGS FOR 2.00PM ON WEDNESDAYT 13 APRIL 2016.<br> <br> IT IS SUCH A MISSION TO TRY AND GET THROUGH TO SOMEONE ELSE AGAIN THAT IT IS SO MUCH QUICKER TO PUT MY COMPLAINT HERE AND GET SOMEONE TO CALL ME BACK.<br>

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Replies (1)
Edgars
Edgars's reply14 Apr 2016, 10:55
Official
Hello Service007,

Thank you for bringing this matter to our attention. We must apologise for the unpleasant experience, please be advised your email address has been updated on the system. As per the next billing cycle you will be receiving your statement on the updated email address( your Gmail address).

Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.

Kind regards,
Edcon customer experience team,
***

Best regards,