Big Disappointment from Edgars!!

I recently bought a cellphone at Edgars Woodlands for my nanny within a month the phone would not switch on, so I went back to the store, when i got there I explained to the guy at the cellphones the problem and he rudely said to me “we do not fix phones at the store you must go to Vodacare in Menlyn”, ohk so i drove to Menlyn Vodacare only to be told that they do not fix dual simcard phones the Edgars store where i bought must book it in for repairs. The guy at the branch was supposed to book it in...so he did not bother to ask the type of cellphone.So I went to the Menlyn branch explained my story, the lady who helped me with the paperwork was very kind so we booked it in. Fastforward 3weeks later I go back to the Menlyn branch, after calling and confirming the phone is back from repairs, When i arrive the phone is there but it still wont switch on!!so it has to go back for repairs. I do not understand how Edgars can allow such incompetence, how do they send a phone back with the same problem!Now we have to wait another week because someone did not do their job. I am extremely disappointed and will never buy a phone at Edgars again!