Big Business Bully

This may or may not have happened to other customers out there.

Some four moths ago I received a statement from Edgars, stating that I had new data and subscription fees added to my account (I never ordered, purchased or requested these in any form whatsoever). As I saw this I called immediately and queried this with customer service, ... obviously this call took 30 plus minutes. I was promised the subscription would be cancelled and all would be restored. Little did I know ...

The next statement I received had another set of subscription fees, ... another 30 minutes later, finally, I was assisted on the helpline. This time I received an sms stating the subscriptions has been cancelled.

Now the question is, whom is responsible for the subscription fees? I never received any notification for either sms or data bundles added to my phone, I am a Vodacom client and receive all my communication services through Vodacom.

I do not know if I did or did not receive subscriptions from Edgars. Yet Edgars is holding me responsible for these fees. They have so far - 4 months later not resolved this issue and is still daily hounding me to pay for these unsolicited subscriptions.

Is this some kind of big business bullying?

I have spent hours of my time pursuing a resolution to this issue, but has only been met with less competent, very compartmentalized employees, in a call center, that could care less about my problem.

All this about R450.00 - Do I let go of my own principles and just pay the R450 and get this all over and done with? Do I pursue this via legal terms or the ombudsman - over R450.00?

This again raises my concern over how big business bullies me the customer.