LD
Lisa D
1 reviews | Active since Nov 2014
29 Mar 2016, 15:05
Beyond Disgusting!!!
So I bought a SISSY BOY top which I wore for 3 hours on Easter Sunday, I noticed a hole on the tummy area so I took the top off & went to return it yesterday.<br> <br> I went into Edgars at Trade Route Mall, I spoke to three people, cashier, supervisor & lastly the store Manager, PULE, what a rude & disgusting person???? He has no customer service & definitely not MANAGER quality!!!<br> <br> He came to the cashier, totally ignored me & as he is capturing the return he very sarcastically asks me if I was at a party????<br> Is this the quality of people we must put up with in retail stores, do they realise that we who buy goods are keeping them in jobs<br> The store was full of people & had a damn nerve to ask me that question, up until now nobody called me even though I posted this on FACEBOOK.<br> <br> I AM TOTALLY DISGUSTED & HOPEFULLY WILL GET SOME POSITIVE FEEDBACK
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Edgars's replyOfficial
30 Mar 2016, 16:34Hello lis007,
Thank you for bringing this matter to our attention. Please be advised we have raised this incident with the store manager as this is certainly not the service we wish to provide to our customer. We must apologise for the inconvenience and frustration caused to you.
You will be receiving feedback shortly. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. Please be advised we have raised this incident with the store manager as this is certainly not the service we wish to provide to our customer. We must apologise for the inconvenience and frustration caused to you.
You will be receiving feedback shortly. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply30 Mar 2016, 16:34
Official
Hello lis007,
Thank you for bringing this matter to our attention. Please be advised we have raised this incident with the store manager as this is certainly not the service we wish to provide to our customer. We must apologise for the inconvenience and frustration caused to you.
You will be receiving feedback shortly. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. Please be advised we have raised this incident with the store manager as this is certainly not the service we wish to provide to our customer. We must apologise for the inconvenience and frustration caused to you.
You will be receiving feedback shortly. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,