Beware of Edgars Account ****

<p>All Edgars account holders beware of Edgars and their new service fee. I have been a loyal paying account holder at edgars for over 8 years and always try to keep my account in good standing. On the 1st of September this year I went to purchase an item from Boardmans and was told that I would need to sign a new agreement for a new service fee to be added to my account of R22.80, I signed this and got on the phone to Edgars the moment I got home to verify that if I had a R0 balance on my account that the service fees would not be charged to my account. On the 1st of October I paid my account in full and infact was over by R0.4 and was then charged a account protection plan fee of R3.50 which ended up puting my account in a negative of R3.46 ( though as the account was on a possitive balace before this what exactly am I paying the account protection plan for?), because of the negative balance that the account protection left on my accaount I was then charged a service fee, when I called them to query this in October the call centre agent said to me that was a system error on their side and that they will escalate the issue for the fee's to be reversed, I asked the gentleman to please send me written confermation to this and he said that he was not able to do that. Now I recieve my statment for this month and see that not only have those charges not been reversed but I have been charged another service fee of R22.80 so now in two months according to Edgars I owe them R49.06 on an account that was over paid in October. Everyone please be aware of what is going on with your Edgars account because if this is what is happening to me I am sure it is happening to someone else as well. </p>