Benefits added to account without permission

Good day,<br> <br> Trust you are well.<br> <br> I would like to be contacted with regards to extra benefits that was added and are being deducted from my account without any permission. I have been asking for a cancellation of some of the benefits i.e. accidental cover since September as well as the voice recordings to proof that I gave the permission but no feedback. I have asked for these voice recordings three times. My mother has the same problem on her account but with a different fee and also no feedback. If you cannot supply me with the voice recordings proving that I gave the permission, then I demand a refund for the full amount that I have paid so far. I have always received my statements through post which was also changed to email without my permission hence I did not notice the benefits being deducted from my account as I do not have the internet access to open the statement. <br> <br> Edgars are just changing billing methods and adding benefits without permission. The three times that I have made contact with the Call Centre I am expected to use my phone calls with no feedback.<br> <br> Kindly contact me urgently else I will be forced to close off our Edgars accounts.<br> <br> Mrs. R. Blom<br> ***