Benefit Eyebrow

I purchased a benefit brow kit in December but the liner was broken .I logged a query with you guys immediately but till date I have not received any feedback . All my quires get ignored yet you guys expect to get money from me every month . You client service is really pathetic Can you really have a query open for more than 3months without a resolution ? I want the funds paid back to my account and you come collect this item as it failed to full fill its purpose . Edgar's online Order *** EdconCeoDesk:*** reference number : ***/GO.