Being taken for a ride

Taken from pillar to post to unblock account

I have an issue unblocking my account. I have been trying to do so since September 2017. I have been to different branches and have been on the phone with ***** Department for countless times. They requested that I must submit an ID verification letter from Home Affairs [DHA], and when I go to DHA, they tell me there can not write such a letter because Edgars must user the barcode on my ID to verify. I even went with my 'permanent residence' to one of your branches. Surely, a process can not take over 3 months to sort out, is this just incompetence or someone is simply insisting on a verification letter, which I have told them DHA can not give me, just to ***** me up.

I expect better from Edgars.