1 reviews | Active since Jul 2011
Being subscribed and charged
So I have paid my account, even paid a bit extra to have a credit. Seemingly from August I have subscribed for airtime services etc. Calling the call centre and stating i have never subscribed to the service person just disconnect me.
If this is not resolved and my account credited with the amount i paid that was seemingly in arrears I will have to escalate this.
Extremely poor service from the call centre as well!
It is with great displeasure to learn about your overall service experience. Please accept our sincere apologies for any frustrations occurred occurred due to this incident.
Please be advised your query is referred to the airtime team to conduct a reversal within the next 48 hours. In addition the team will revert back to confirm action plan in terms of how you going to be refunded since you requested to close your account.
Please find below reference number for this query:
***/GO
Kind Regards:
Edgars Customer Relations Team
Best regards,
It is with great displeasure to learn about your overall service experience. Please accept our sincere apologies for any frustrations occurred occurred due to this incident.
Please be advised your query is referred to the airtime team to conduct a reversal within the next 48 hours. In addition the team will revert back to confirm action plan in terms of how you going to be refunded since you requested to close your account.
Please find below reference number for this query:
***/GO
Kind Regards:
Edgars Customer Relations Team
Best regards,