1 reviews | Active since Jun 2012
being sick its not a choice
I've been a loyal a customer of yours never missed a payment always paying more than I should have but in may unforeseen circumstances occurred in my life had hospitalized due to that my last 3 months installments r due which I'm ware off was abuse by your staff at some point one consultant told me being in hospital does not excuse not paying my account which i understand it is a business but she was not suppose to say that i was even threaten buy one staff member who told me that my credit limit will be reduced i am not saying don't do ure business but the way i was harassed being sick as i am it was really uncalled for and really the only thing i asked was i will pay the outstanding balance all of it in the month of September and October the 20th in two months the account will be up-to-date but if my limits are reduced i will take it up as i have only comeback to work today was discharged on Monday please advised your staff not to call me as no one reminded me b4 i was sick to pay my accounts i always did it myself no one complained when i paid too much but now this happens i being threaten thank u. i was told the reason i will never get a limit increase is cause of this wow
Service is a priority at our stores and we must apologise for this lapse in service. Kindly note we contacted you for feedback with regard to your query and there was no response. We will notify our Collections management team about this incident and it will be addressed.
You need to contact our Collections department on ***to make payment arrangements directly with them.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Best regards,
Service is a priority at our stores and we must apologise for this lapse in service. Kindly note we contacted you for feedback with regard to your query and there was no response. We will notify our Collections management team about this incident and it will be addressed.
You need to contact our Collections department on ***to make payment arrangements directly with them.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Best regards,