Being shouted at by EDGARS ALBERTON CITY MANAGER

I went to pay my account at Edgars *ALBERTON CITY* today. When I arrived at the paypoint they had two queues with two cashiers on either side. Not one of the cashiers even looked up to assist me, hence I didn't know if I was in the right queue. I asked the one lady busy serving a customer in which queue I should stand to make a payment, and to my complete shock she looked at me as if i was a piece of ****, and shouted at me "CAN'T YOU SEE THAT I AM BUSY WITH A CUSTOMER, I WILL ASSIST YOU WHEN I AM DONE!!!!" I was gobsmacked and could not believe that a cashier spoke this way to a paying customer. I went and stood in the other line, and waited another few minutes to be served even though there was no one else before me. I told her that I thought her Customer service was shocking and I wonder if she even has any customer care experience. I ended up asking the cashier if I could speak to the Manager of the store, and to my utmost DISGUST, she told me that the lady who shouted at me, and treated me like **** was indeed the manager,, I then asked for the other manager on duty, however this person was "called" but never arrived. I still can't believe that this is the level of management that Edgars employs, no customer care at all, and this is shocking. Imagine how she treats all you customers, how can she be in a management position with an attitude like this. I told her that I will be reporting her, and that an apology would be in order, she looked at me as if I am dumb, I asked her name, which she so nicely spelled out, as if I am dumb, yet no apology for her appalling treatment! I am still in shock, and I actually feel that I don't even want to pay my account.

I do expect an apology for the way I was treated and I really hope that you will be reprimanding this MANAGER who thinks that she can shout at your customers. This is appalling to say the least.