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1 reviews | Active since May 2016

06 May 2016, 13:27

Being ********** by Edgars

Good day. My name is Wesley Esterhuizen ,having huge issues with Edgars. Firstly, I make payments every month and my last payment has not reflected on my statement which I check online. Secondly, I see now Iv been charged for Cell C airtime and the funny part is, My provider is Vodacom. Iv gone to Edgars customer services,It was supposedly cancelled which it states different on my account. Iv phoned the customer service help line number to cancel it and the same scenario. I give up trying to contact them. So hopefully some management sees this and hopefully contacts me before i decide to close my account. Pathetic service.

0
Replies (2)
Edgars
Edgars's reply09 May 2016, 08:12
Official

Please be advised the last payment we received on your account was on the 23/04/2016.

Your query has been escalated to RMCS (Retail Mobile Credit Specialists)  which is a third party company to Edcon with regards to airtime, further investigations will be done and feedback on the cancelation of the Cell C subscription will be provided shortly.

Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.

Kind Regards

Customer Experience team

***

Best regards,

's update12 May 2016, 09:04
Reviewer Update
So as you stated, feedback would be provided shortly.................... Where is this feedback? Iv had no one contact me in anyway. I'v actually phoned the number that was provided.I was assured Id be contacted as well. No response. I was just told that the airtime thats been charged is being cancelled and its busy in the process of being reimbursed. I WANT PHYSICAL PROOF!!! Writing on paper!!! Or I'm going to lay a case of *****. Get your act together.