Being harassed by Edgars collections agents

Dear Edgars Collections/Accounts

I am being harassed by your collection agency.

I have not missed any payments. In fact, I have been paying more than the required monthly amount each month.

I have supp**** proof of payment as requested many times now.

Even though I was being called repeatedly, I was always kind to your staff and never lost my temper. I heard them out and did as they requested each time.

I made effort on my end to contact your call centers when I was still receiving emails and SMSs saying my account has not been paid. I have all the emails as proof.

There are notes on my profile, on your system, that when a collection agent calls me, that they can clearly see it states all the above.

Why am I still being harassed like this?

I have done nothing wrong and I have made every effort to try to help your team figure out what went wrong, but it is clear the problem is not on my end.

I would like your urgent response and resolution to my issue.

Herewith see my case reference number: ***

Furthermore, I would like to request that the call recording of the agent who called me today at 09:30 on 19 August 2020, be provided to me. Regarding that same agent, I would like to file a formal complaint regarding her having hung up the phone on me while I clearly told her not to, but furthermore, she has no idea of what she is speaking about and was the only agent to actually frustrate me to the point of writing don this complaint.