ML
Mandy L
1 reviews | Active since Aug 2011
25 Aug 2015, 14:17
Being charged for CLUB VIP without my permission
I received a call that my account is in arrears, when I questioned this they said its my added charges of Club VIP - which they added on without my permission.<br> Ive had no further help in this regard.<br> <br> Its ******* to charge someone for a service which was not requested nor any permission granted.<br> They have been charging me since March 2015.<br> <br> I want feedback and this must be taken off my account.<br> *******
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Replies (1)
Edgars's replyOfficial
26 Aug 2015, 16:23Hello mandyle,
Our attempt to contact you at 04:15 was unsuccessful.
We would like to apologise for the overall experience. Please be advised we have send a request for a reversal to the accounts department. We assure you all
concerns raised on this query will be addressed accordingly.
Please find your reference number:***/GO
If you ever need to speak to us, please do not hesitate the accounts department on ***
Kind regards.
Edcon customer experience team.
***
Our attempt to contact you at 04:15 was unsuccessful.
We would like to apologise for the overall experience. Please be advised we have send a request for a reversal to the accounts department. We assure you all
concerns raised on this query will be addressed accordingly.
Please find your reference number:***/GO
If you ever need to speak to us, please do not hesitate the accounts department on ***
Kind regards.
Edcon customer experience team.
***
Edgars's reply26 Aug 2015, 16:23
Official
Hello mandyle,
Our attempt to contact you at 04:15 was unsuccessful.
We would like to apologise for the overall experience. Please be advised we have send a request for a reversal to the accounts department. We assure you all
concerns raised on this query will be addressed accordingly.
Please find your reference number:***/GO
If you ever need to speak to us, please do not hesitate the accounts department on ***
Kind regards.
Edcon customer experience team.
***
Our attempt to contact you at 04:15 was unsuccessful.
We would like to apologise for the overall experience. Please be advised we have send a request for a reversal to the accounts department. We assure you all
concerns raised on this query will be addressed accordingly.
Please find your reference number:***/GO
If you ever need to speak to us, please do not hesitate the accounts department on ***
Kind regards.
Edcon customer experience team.
***