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yogeshnee N
1 reviews | Active since May 2015
12 May 2015, 10:03
being charged for airtime subscription
hi, I have been calling the customer service department and I never ever receive feedback regarding this, I am being charged for subscription airtime but I dont receive it, I have been using my airtime and calling so many times, but nobody assists me they say someone will call you back.. they never do.. this is OTA subscription airtime so why cant I get help regarding this.<br> <br> please could someone assist me.
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Edgars's replyOfficial
12 May 2015, 12:34Hello yogeshnee,
Please note that our attempts to contact you on the number provided was unsuccessful
Thank You for bringing this matter to our attention. We do apologise for the inconvenience caused, as we understand the frustration of not receiving the assistance you require.
Kindly be advised that we have forwarded your query to the RMCS department which is our third party to look into and assist.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Please note that our attempts to contact you on the number provided was unsuccessful
Thank You for bringing this matter to our attention. We do apologise for the inconvenience caused, as we understand the frustration of not receiving the assistance you require.
Kindly be advised that we have forwarded your query to the RMCS department which is our third party to look into and assist.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Edgars's reply12 May 2015, 12:34
Official
Hello yogeshnee,
Please note that our attempts to contact you on the number provided was unsuccessful
Thank You for bringing this matter to our attention. We do apologise for the inconvenience caused, as we understand the frustration of not receiving the assistance you require.
Kindly be advised that we have forwarded your query to the RMCS department which is our third party to look into and assist.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Please note that our attempts to contact you on the number provided was unsuccessful
Thank You for bringing this matter to our attention. We do apologise for the inconvenience caused, as we understand the frustration of not receiving the assistance you require.
Kindly be advised that we have forwarded your query to the RMCS department which is our third party to look into and assist.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***