Being Charged for a Cell Phone I Never Received!

I have an Edgars account and recently app**** to purchase a cell phone online. However, I never received the cell phone. Despite this, I received a statement saying I must pay a monthly fee for it. [04/27, 12:20] Dear Wify: I am requesting again — please reverse the balance! I NEVER received the phone. Please check your system, you will see there is no record of delivery or collection. Why must I pay every month for something I do not have?

The service is absolutely appalling. It is unacceptable to make customers pay for products they never received.