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yogeshnee N
1 reviews | Active since May 2015
16 Oct 2015, 09:36
being billed once again for airtime subscription
I am a valued customer and I dont appreciate being billed for airtime I dont receive, I called 14/10/2015 ***, I had laid a complainted previously and it had stopped in July, now again I am being billed for Sep and Oct and high amounts as well. I want this rectified as soon as possible and I want a statement reflecting that it has been reversed. this is totally ridiculous.
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Edgars's replyOfficial
19 Oct 2015, 15:05Hello yogeshnee,
Thank you for raising your concerns with us. Please be advised we have referred this query to the RMCS department to cancel the Airtime Subscription. We can understand the frustration caused but once your account is credited, you will be notified. We assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Thank you for raising your concerns with us. Please be advised we have referred this query to the RMCS department to cancel the Airtime Subscription. We can understand the frustration caused but once your account is credited, you will be notified. We assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Edgars's reply19 Oct 2015, 15:05
Official
Hello yogeshnee,
Thank you for raising your concerns with us. Please be advised we have referred this query to the RMCS department to cancel the Airtime Subscription. We can understand the frustration caused but once your account is credited, you will be notified. We assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Thank you for raising your concerns with us. Please be advised we have referred this query to the RMCS department to cancel the Airtime Subscription. We can understand the frustration caused but once your account is credited, you will be notified. We assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***