SM
Stephina M
1 reviews | Active since May 2015
12 May 2015, 10:11
Being billed for the airtime i no longer receive
I used to get a top up airtime from RCMS and the being charged on my Edgars account ,then in december 2014 Rcms decided to block my line without notifying me but continued to bill me. I then went to Edgars on the 22 december 2014 to report and they phoned Rcms and i talked to Sharon (ref no:***) who promised to investigate. Still nothing changed and i again went to Edgars on different days about the same problem and they phoned Rcms and i talked to Precious on the 16 March 2015 (ref no
Helpful (0)
Replies (1)0
Replies (1)
Edgars's replyOfficial
13 May 2015, 09:53Hello Ramaabelemataban,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As per our telephonic discussion, kindly be advised that we have contacted RMCS to look into your query.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience and understanding.
Kind Regards
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As per our telephonic discussion, kindly be advised that we have contacted RMCS to look into your query.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience and understanding.
Kind Regards
The Customer Experience Team
***
Edgars's reply13 May 2015, 09:53
Official
Hello Ramaabelemataban,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As per our telephonic discussion, kindly be advised that we have contacted RMCS to look into your query.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience and understanding.
Kind Regards
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As per our telephonic discussion, kindly be advised that we have contacted RMCS to look into your query.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience and understanding.
Kind Regards
The Customer Experience Team
***