NK
Norah K
1 reviews | Active since Jan 2010
19 Mar 2015, 15:57
Being Billed for services I did not ask for!
I received my Edgars account yesterday and have being billed for two months supply of SMS AIR Subscription. I never subscribed to this and when I phoned the call centre they gave me another number to phone and they said they would come back to me and they have not. I don't need any airtime as I work for a cell phone company so would never subscribe to this. This is quite disturbing. I was given some reference number being *** and when I phone the number no one answers. Be ware out there not sure what is going on I am closing my account.
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Edgars's replyOfficial
20 Mar 2015, 12:40Hello Norahkeye,
We are deeply sorry that SMS air subscription was enrolled without your consent that is certainly not the type of service that indicates our standards. Thus we have referred this matter to the RMCS manager to cancel and credit your account. We assure you concrete feedback will be given to you shortly.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
We are deeply sorry that SMS air subscription was enrolled without your consent that is certainly not the type of service that indicates our standards. Thus we have referred this matter to the RMCS manager to cancel and credit your account. We assure you concrete feedback will be given to you shortly.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Edgars's reply20 Mar 2015, 12:40
Official
Hello Norahkeye,
We are deeply sorry that SMS air subscription was enrolled without your consent that is certainly not the type of service that indicates our standards. Thus we have referred this matter to the RMCS manager to cancel and credit your account. We assure you concrete feedback will be given to you shortly.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
We are deeply sorry that SMS air subscription was enrolled without your consent that is certainly not the type of service that indicates our standards. Thus we have referred this matter to the RMCS manager to cancel and credit your account. We assure you concrete feedback will be given to you shortly.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***