TN
Tania N
1 reviews | Active since Sept 2017
08 Nov 2017, 14:20
Behaviour unacceptable
I've purchased a shirt at Edgars in Brooklyn but because it was already late and the shop was closing,I did not have time to fit it.I only fit when I get home and found that it was big.
I then went to Edgars in Pretoria CBD (Cnr of Church and Van der Walt street) to exchange it and because I could only go after work,it was still late.Again I did not have time to look for something else to exchange and but only took a dress just for in case.
As I got to the till,I handed over the plastic to the cashier (Jenny),she took out and inspected,she checked if the tag was still attached and yes it was still attached.But what came after was so shocking,she smelled it and started faking some coughs and said to me it was smelling a perfume,the store manager(OJ) was next to her and she tried to hand it over to him to smell it and he denied but he also did the same thing(****d the cough).He then asked why is it smelling some fragrance,I just looked at him still in shock as I wasn't expecting that kind of behaviour from him as a manager.
After some time,I then asked,what does that mean and he said we cannot accept it as it's now a reject and we gonna have to take it to the charity as we cannot resell it.I stood there and they then told me that they cannot give me a gift as I initially requested but he eventually left and Jenny exchanged it for a dress.
I would have accepted if they told me in a professional manner that because the garment smelled a fragrance,unfortunately they cannot accept it but not what they did.
My plea to Edgars is to teach their employees especially cashiers how to communicate better with he customers.Communication s****s is very vital!!
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Edgars's replyOfficial
09 Nov 2017, 11:52We have escalated the complaint to the Edgars Brooklyn Mall management to address as our valued customer is not happy that overall poor service that was rendered in store. A reference number for the formal complaint logged on your behalf is as follows. ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply09 Nov 2017, 11:52
Official
We have escalated the complaint to the Edgars Brooklyn Mall management to address as our valued customer is not happy that overall poor service that was rendered in store. A reference number for the formal complaint logged on your behalf is as follows. ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
09 Nov 2017, 11:53We have escalated the complaint to the Edgars Brooklyn Mall management to address as our valued customer is not happy that overall poor service that was rendered in store. A reference number for the formal complaint logged on your behalf is as follows. ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply09 Nov 2017, 11:53
Official
We have escalated the complaint to the Edgars Brooklyn Mall management to address as our valued customer is not happy that overall poor service that was rendered in store. A reference number for the formal complaint logged on your behalf is as follows. ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,