DT
Diyaksha T
1 reviews | Active since May 2014
18 Feb 2015, 09:05
Before I entered the Store
I was going to Edgars when the security guard of the store stopped me after I passed through the door as the alarm at the entrance rang. I was asked to open my bag by a male security &
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Replies (1)
Edgars's replyOfficial
19 Feb 2015, 13:29Hello DiyaDRT016,
It is with great displeasure to hear of the overall experience. That is certainly not the type of service we render to our customers. Please note customer's personal bags are not to be searched unless security is bridged and it is not the correct process for the customer's bag to be left with security guards. All of this will be taken up with management. We apologise for the overall experience.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
It is with great displeasure to hear of the overall experience. That is certainly not the type of service we render to our customers. Please note customer's personal bags are not to be searched unless security is bridged and it is not the correct process for the customer's bag to be left with security guards. All of this will be taken up with management. We apologise for the overall experience.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Best regards,
Edgars's reply19 Feb 2015, 13:29
Official
Hello DiyaDRT016,
It is with great displeasure to hear of the overall experience. That is certainly not the type of service we render to our customers. Please note customer's personal bags are not to be searched unless security is bridged and it is not the correct process for the customer's bag to be left with security guards. All of this will be taken up with management. We apologise for the overall experience.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
It is with great displeasure to hear of the overall experience. That is certainly not the type of service we render to our customers. Please note customer's personal bags are not to be searched unless security is bridged and it is not the correct process for the customer's bag to be left with security guards. All of this will be taken up with management. We apologise for the overall experience.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Best regards,