1 reviews | Active since Mar 2016
Been paying things I never signedup for since 2014
Since I have had my Edgars account, additional things like Hospital plan payments, classic membership, mobile content fee (what does that even mean?!?) etc etc etc keep mysteriously appearing on my account. <br> <br> As soon as I notice I phone and tell them to stop. Then those ones disappear and others reappear. Then all is fine for a while and the second I'm not checking, suddenly I notice them again. After countless trips to Edgars, phoning the helpline and even their head office, I have never ONCE received recorded proof or a piece of paper with my signature on, of me accepting these additional charges. <br> <br> I am at my wits end and have no idea what to do. Edgars are taking advantage of their customers, they are ****** who are using their power as they know I cannot pay the outstanding amount and close my account for good. Just because the group is in financial trouble doesn't mean they should be squeezing their debt out of their customers. I will let every person I know how I have been treated by Edgars.<br> <br> If there is no proof of my agreement then I expect all incorrect charges to be reversed as in line with consumer protection act and I will take this further if it is not resolved
Thank you for bringing the above concerns to our attention.
Please be advised that your query is referred to our regional credit office management team to address. Feedback confirming resolution to your query will be communicated back to you within the next 48 working hours.
Please find below reference number for this query:
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Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing the above concerns to our attention.
Please be advised that your query is referred to our regional credit office management team to address. Feedback confirming resolution to your query will be communicated back to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
