MP
MARION P

1 reviews | Active since Sept 2012

18 Aug 2016, 19:59

Becoming a bunch of ******

<p>I received my monthly statement on Tuesday and saw that my monthly instalment went from +- R400 last month to all of a sudden +-R1500 this month.I phoned their customer service and after hanging on for 20min the manager was not available and would fone me within 24hr and that was Tuesday.Today is Thursday the 18th and Im still waiting.The excuse was they working the instalment out on the balance.No wonder i want to close my account.I have not been using it for purchases for almost 4 months and now i owe them R1500. What a bunch of ****** then they want to send letters about being in arrears if they cannot even do their maths properly.</p> <p> </p> <p>I can't wait until im finished with this account. Would not reccommend having an Edcon account to anyone!!!</p>

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Replies (1)
Edgars
Edgars's reply15 Sept 2016, 11:15
Official

We must apologise for the delayed response.

Please be advised as per investigation, your query is being attended to by our account department on the 22 August 2016.

We must apologise for the inconvenience caused.

Your reference number is ***/GO

Kind regards,
Edcon customer experience team,
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