1 reviews | Active since Mar 2009
Be warned... the way they treat you and your information is shocking!
I looked at the Edgars club as it offers good value on some of the lifestyle activities I need. I firstly app**** online, received a message that someone will call back. Not a word two weeks later. Followed it up with a message. No response. Gave up on online...
Then I tried a branch! (Centurion center), O my word. The staff were all over the place with no structure. Someone insisting I need a account. Happy to do this with a very low limit of exposure, but oh my! Then I was told to send them 3 months statements. There was no PC to log into to this online! Then I was told to send my confidential information to a store email account that everybody has access on, but I was told the email "will be deleted" once printed.
You can imagine that this was the last straw.
How can I trust a store that : - Does not manage it internet accounts - in this day and age not give their staff private email addresses with internet access! - Does not respect the privacy of a clients information (bank statements have a lot of detail and are highly confidential.
Cheers Edgars, you will not see me again, not even as a cash customer!
We have received your concerns and apologise for the inconvenience caused by the matter as it resulted in our valued customer lacking interest on the Edgars club awesome benefits . We apologise again that the staff that was handling the matter did not explain professionally about joining the Edgars club. Please find the following reference number for your post ***/GO.
Kind regards,
Customer Experience Team
Call Centre: ***
We have received your concerns and apologise for the inconvenience caused by the matter as it resulted in our valued customer lacking interest on the Edgars club awesome benefits . We apologise again that the staff that was handling the matter did not explain professionally about joining the Edgars club. Please find the following reference number for your post ***/GO.
Kind regards,
Customer Experience Team
Call Centre: ***
