CV
Christo V

1 reviews | Active since Mar 2009

11 Sept 2017, 18:48

Be warned... the way they treat you and your information is shocking!

I looked at the Edgars club as it offers good value on some of the lifestyle activities I need. I firstly app**** online, received a message that someone will call back. Not a word two weeks later. Followed it up with a message. No response. Gave up on online...

Then I tried a branch! (Centurion center), O my word. The staff were all over the place with no structure. Someone insisting I need a account. Happy to do this with a very low limit of exposure, but oh my! Then I was told to send them 3 months statements. There was no PC to log into to this online! Then I was told to send my confidential information to a store email account that everybody has access on, but I was told the email "will be deleted" once printed.

You can imagine that this was the last straw.

How can I trust a store that : - Does not manage it internet accounts - in this day and age not give their staff private email addresses with internet access! - Does not respect the privacy of a clients information (bank statements have a lot of detail and are highly confidential.

Cheers Edgars, you will not see me again, not even as a cash customer!

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Replies (1)
Edgars
Edgars's reply12 Sept 2017, 11:25
Official

We have received your concerns and apologise for the inconvenience caused by the matter as it resulted in our valued customer lacking interest on the Edgars club awesome benefits . We apologise again that the staff that was handling the matter did not explain professionally about joining the Edgars club. Please find the following reference number for your post ***/GO.

Kind regards,

Customer Experience Team

Call Centre: ***