PR
Paul R
1 reviews | Active since May 2013
01 Feb 2015, 21:10
Be very wary of Edgars Club!
BE VERY WARY OF EDGARS CLUB!<br> <br> Be very careful not to be lulled into a false sense of security when as a VIP Member of Edgars Club you expect to receive emergency assistance from their \Lifesaver Service""; Evacuation by Ambulance or Air; Legal Advice; Plumbing or Electrical Assistance. Having never made a claim; one finds one's electricity at home tripping on a Sunday and being unable to get it back on;one calls their \""Helpline\"""
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Edgars's replyOfficial
03 Feb 2015, 11:24Hello Chanicjo,
Thank you for raising your concerns with us. As per our telephonic discussion, kindly note we have liaised with our third party company (Europe assistance) and they confirmed that they are investigating this matter and will revert with feedback shortly. Please accept our sincere apology for the overall experience, we can understand the frustration of paying a premium but enjoying the benefits. Please find your reference number: ***/GO. If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Thank you for raising your concerns with us. As per our telephonic discussion, kindly note we have liaised with our third party company (Europe assistance) and they confirmed that they are investigating this matter and will revert with feedback shortly. Please accept our sincere apology for the overall experience, we can understand the frustration of paying a premium but enjoying the benefits. Please find your reference number: ***/GO. If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Edgars's reply03 Feb 2015, 11:24
Official
Hello Chanicjo,
Thank you for raising your concerns with us. As per our telephonic discussion, kindly note we have liaised with our third party company (Europe assistance) and they confirmed that they are investigating this matter and will revert with feedback shortly. Please accept our sincere apology for the overall experience, we can understand the frustration of paying a premium but enjoying the benefits. Please find your reference number: ***/GO. If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Thank you for raising your concerns with us. As per our telephonic discussion, kindly note we have liaised with our third party company (Europe assistance) and they confirmed that they are investigating this matter and will revert with feedback shortly. Please accept our sincere apology for the overall experience, we can understand the frustration of paying a premium but enjoying the benefits. Please find your reference number: ***/GO. If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***