RM
Ross M

1 reviews | Active since Apr 2016

18 Apr 2016, 16:01

BE AWARE Customers are being ****med!!!

My partner recently opened an account with Edgars in Port Elizabeth in order to build her credit record. During the application process, numerous additions were made by \X\" to her account such as Provider Plans, Personal/Family Accident Plans, and Hospital Cash Back plans, and were written onto the store's application sheet without any notification to my partner (this was later confirmed by X who did the application!). A few moments later, my partner received an SMS and was asked to repeat the PIN number that was stated. Before she could open her mouth the details were sent through to EDCON. X then got up from her desk, thanked my partner and walked away without providing my credit agreement documentation. I was immediately contacted by my partner who was in a state saying that she feels she was conned. I met her at the Edgars and asked to speak to the accounts manager, who was \"unavailable until tomorrow\". I was redirected to \"Y\" who was more than happy to assist me. She then stated that this was a reoccurring issue and that she is happy that we brought it up. She asked X to meet her in her office and the account was closed.<br> Please be vigilant when opening an account with Edgars!!"

0
Replies (1)
Edgars
Edgars's reply19 Apr 2016, 10:56
Official
Hello MineRat,

We must apologies for the unpleasant experience regarding the service received in store .

We have addressed this incident with our in store management team to assure corrective measures and training will be provided to all staff members involved to insure this will not happen again.

Your reference number is ***/GO. You will be receiving direct feedback from the store shortly. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.

Kind regards,
Edcon customer experience team,
***

Best regards,