Battle to reopen account

I've had an account with Edgars, for more than 15 years. Two years ago I closed the account. Now I want a account again, and every time I go there, they say I can't reapply for an account, as I have an account, but have to reopen it again. Been there 4 times already, then there is no one to help, then they phone head office, they put the phone down in your ears after holding on so long, then no one picks up the phone at head office, then they make you answer all the questions, and put the phone down again!!! I've send emails to request what the status is, NOT EVEN 1 reply, not even 1 call back.