Battle of refund of EFT

<p>I have been battling with Edcon account services from Tuesday November 15 2016 @ 09h51 to understand the dilema I have of getting R 2215 transferred back into my bank account as an EFT for another service supplier wasn't paid yet the money went into Edgars account which I haven't used since 2011. They keep asking me to send my ID, Bank Statement and proof of payment which I've done since then, yet they keep asking my account number for Edgars, I keep telling them my account does not exist anymore since I haven't used my accound since 2011, I cannot take this anymore, surely their bank statements must show the R2215 floating around in their bank account with the Nedbank reference of the Wrong EFT for crying out loud where must I go to get help?? R 2215 is a hell of a lot of money to just disappear???? Today after phone the accountsjhb again I get asked to please yet again send the documents that I have been sending I mean don't they know how to open an attachment???</p>