Barbaric store assistant

On 11/07/2022 I had the worst experience ever at Legit Store, in Zevenwacht Mall Cape Town. I was shop hopping, on the hunt for a perfect pair of shoes the entire day. Bought shoes from Legit, but later found another pair elsewhere. Decided since I'm at the Mall let me return the Legit shoes. This let to me being mistreated by store assistant, "Dee" infront of the supposed manager Bongi.

I have questions for the store manager (who is never available when I called x3 to report this issue) and the area manager.

1. Does your store have values? 2. Do you provide proficient training to your assistants? 3. Are your assistants allowed to carry phones on the floor, to record customers when confronted about their misconduct?

I need Liesl and her area manager to contact me asap, as I need to lay a formal complaint.