Banking Error still not finalised on a customer who has been with Edgars for over 25 years

R15000 was transferred to Edgars in error at the end of December. We got hold of them straight away notifying them. We set all documents they requested. They said it would be sorted in the next few days. That was more than two weeks ago! They were also made aware right from the beginning that this money was meant to pay our bond for the month, so it is absolutely essential that we get it back as soon as possible. The blatant disregard of their customers' financial situations is extremely offputting and infuriating. To make matters worse - there is NO MONEY OWING ON THE ACTUAL ACCOUNT!