CX
Customer X
1 reviews | Active since Jan 2013
02 Nov 2015, 11:59
Bait you with a LIE then try HOOK you
Have had TWO call centre calls today. In the first call they bait you with a LIE by saying something WRONG with your account and then continue and then try HOOK you with some fancy benefit you can get. When you say NO they try force you to take it just for a month. I eventually said bye. 2nd call handled differently, I hung up. Both times from the most noisy call centre I have ever had nonsense from. Poor showing and thumbs down for Edgars management.
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Replies (1)
Edgars's replyOfficial
03 Nov 2015, 16:11Hello MyCustomer,
Thank you for bringing this matter to our attention. We do apologise for the discomfort caused.
Kindly be advised that the concerns you have raised with us have been logged and we can assure you that this will be addressed accordingly.
Thank you once again for taking the time to alert us of your service experience, as it is customers like you that help us improve on our service.
Thank you for your patience and continued support.
Kind regards,
Edcon customer experience team
***
Thank you for bringing this matter to our attention. We do apologise for the discomfort caused.
Kindly be advised that the concerns you have raised with us have been logged and we can assure you that this will be addressed accordingly.
Thank you once again for taking the time to alert us of your service experience, as it is customers like you that help us improve on our service.
Thank you for your patience and continued support.
Kind regards,
Edcon customer experience team
***
Edgars's reply03 Nov 2015, 16:11
Official
Hello MyCustomer,
Thank you for bringing this matter to our attention. We do apologise for the discomfort caused.
Kindly be advised that the concerns you have raised with us have been logged and we can assure you that this will be addressed accordingly.
Thank you once again for taking the time to alert us of your service experience, as it is customers like you that help us improve on our service.
Thank you for your patience and continued support.
Kind regards,
Edcon customer experience team
***
Thank you for bringing this matter to our attention. We do apologise for the discomfort caused.
Kindly be advised that the concerns you have raised with us have been logged and we can assure you that this will be addressed accordingly.
Thank you once again for taking the time to alert us of your service experience, as it is customers like you that help us improve on our service.
Thank you for your patience and continued support.
Kind regards,
Edcon customer experience team
***