1 reviews | Active since Jun 2017

14 Jun 2022, 11:51

BAD,RUDE & UNPROFESSIONAL CUSTOMER SERVICE EXPERIENCE !!!!

I am livered by 2 of Edgars Customer Care agents (LUMKA and NOMCEBO)which I got hold of through this number (0861) 988-899 and their manager SUBREEN RAMPARTH who did not want to talk to me as their senior because of the UNPROFESSIONAL, ********* and RUDE service. I have had unpleasant experience with EDGARS ever since 2020. If you not being HARASSED for payments , you have to deal with the UNRULY Individuals who lack CUSTOMER SERVICE and the correct PROTOCOL of their ****** JOBS in Callcentre who don't know what they came to work for. All I wanted to find out was if they had received payments I made through EFT on to their company on the 07th June and assist in Closing the account, instead to my surprise when you do an EFT transfer it takes them 5 working days to receive ( and I thought technology made things easier) I am so FURIOUS and ****ED right now its not even funny. Eventually got to speak to a lady called SYBIL who assisted with me such ETHIC and PROFESSIONAL she was so Helpful when compared to the first 2 I got hold off and would like to COMMEND her as she had managed to confirm payments and send through the cancellation request from her side to the designated dpt and hopefully it will get closed by the Grace of God as I have been fighting with EDGARS so much its Disgusting.

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Replies (1)
Edgars
Edgars's reply20 Jun 2022, 08:48
Official
 Good day,

Trust you doing well and keeping safe. 
My sincere apology for the late response .

Blake and Associates have made contact with the resolution of your complaint .
Should you have any further enquiries please feel free to contact us.

Thank you and take care.