BAD/NO SERVICE FROM EDGARS

I tried to close my Edgars account since the beginning of October 2020 without any success. I called the Head Office, and received a settlement amount, which I already paid on the 5th of October 2020, and also attached the proof of payment, I also paid my monthly installment on the 30th of September 2020. I sent several emails to the relevant departments of Edgars without any help. I then called in on ***, and after I was transfered to 4 different people, and had to explain the whole situation over and over again, 2 of the employees I spoke to, hung up the phone in my ear after I asked clarity on the situation. There was also a funeral policy of Hollard connected to my account which I also canceled. I received confirmation of cancellation for the policy on the 10th of October 2020, but my Edgars account is still not closed. Edgars gave me also an additional settlement amount, which is ridiculous, as I already paid the settlement amount that was given to me. I have proof of all the correspondence of the several attempts I made in order to close my account without any success. Can someone please call me back and assist me in this matter. Thank you.