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darian S

1 reviews | Active since Oct 2014

01 Oct 2017, 07:57

Bad tihs service

I had an account with Edgars over a 6 month term, I requested that my limit be increased as I dropped it for obvious reasons, they declined my request stating that I do not qualify. Knowing Edgars I told the lady that the only reason why they refused my limit increased was cause I refused to agree to them charging me a service fee of R78. To make a long story short, I closed my account and re opened it 4 days later and guess what my account was approved with a higher credit limit I wanted but with 12 MONTHS INTEREST BEARING. With more than 10phone calls made to Edgars no one can tell me why this is so. So EDGARS IS WANTS TO FORCE THEIR CUSTOMERS TO TAKE THIS 12 MONTHS INTEREST BEARING SO THEY CAN MAKE MONEY AND PAY UP THEIR BAD BOOKS. I FIND THAT VERY BAD AND ANNOYING TO SAY THE LEAST, NO ONE FROM HEAD OFFICE HAS BEEN IN CONTACT WITH ME TO EXPLAIN WHY I AM ALL OF A SATURDAY BEING FORCED INTO THIS ****. SO EDGARS IF U DON'T WANT TO DO BUSINESS THAN PLEASE CLOSE THE ACCOUNT AGAIN AND ILL TAKE MY MONEY ELSEWHERE. ****ED OF CLIENT.

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Replies (2)
Edgars
Edgars's reply02 Oct 2017, 10:17
Official

Kindly furnish us with your account or ID number on ***, so that we may liaise with the accounts team regarding the credit increase concern. Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post. ***/GO.

Tel: *** or ***Edgars.

Tel: ***Jet

Email: ***: Johannesburg

Email: ***: Cape Town / Durban

Tel: ***

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,

Edgars
Edgars's reply02 Oct 2017, 10:19
Official

Kindly furnish us with your account or ID number on ***, so that we may liaise with the accounts team regarding the credit increase concern. Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post. ***/GO.

Tel: *** or ***Edgars.

Tel: ***Jet

Email: ***: Johannesburg

Email: ***: Cape Town / Durban

Tel: ***

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,