1 reviews | Active since Jul 2015
Bad Staff Attitude Edgars Pavilion
On the 5th of July 2015 myself,my wife and my kid had went to Edgars in the Pavilion shopping mall in kzn to shop for make up and clothing for a wedding that we need to attend. As we entered the store myself and my son went down to the mens and kids section while my wife had went for assistance at the make up department. To my suprise myself my son came back up to the makeup department to ask my wife for an opion on a shirt when i saw my wife walking away from the make up department and the consultants behind her where laughing. I approuched my wife asking her to why those girls where laughing at you and she had no idea has she did not see them laughing. She said that she enquired about their makeup and asked if they hand out samples for allergy purposes which the consultants rep**** no. She said they where unfriendly and i believe its very unprofesional for some1 to laugh behind a customers back. No matter what the joke is customers are king andshould be treated with respect and not with a bad attitude. How many other customers maybe where treated the same.
It is with great displeasure to hear of the overall service experience. That is certainly not the type of service that indicates our standards. Customers are the life blood of this organisation and it is our daily mandate to render excellent service and not make fun of them in any way. Please be advised the store manager was notified and we assure you concrete feedback will be given to you shortly
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
It is with great displeasure to hear of the overall service experience. That is certainly not the type of service that indicates our standards. Customers are the life blood of this organisation and it is our daily mandate to render excellent service and not make fun of them in any way. Please be advised the store manager was notified and we assure you concrete feedback will be given to you shortly
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
