1 reviews | Active since Jun 2013
Bad shopping experience
I went into the Edgar's store to the Clinque counter to purchase my skin treatments. First of all very untidy. Gentleman helping me don't think he had any training on products. I spend R2060.00 that day. I use skin care nr 2. Bought moisturiser and wanted repair wear night and day for the same skin type. Had a problem with there point of sale and I had to go to another counter and waited for ages. Only when I went out the store realized he gave me the wrong day and night cream. Had to go back only to find out I have to go back to the counter to change the products. I insisted him to change to my skincare and walked out. For a customer as me who spends a fortune on skin products so expensive I insist on good service.
Our attempt to contact you at 09:48 was unsuccessful.(Left a message)
We would like to apologise for the lapse in service. Edcon sets high standards for the service rendered to customers and any service not indicative of our standards should be addressed accordingly. Please be advised we have liaised with the manager at the Clinique counter and the gentleman will undergo training. The manager will revert with feedback. We assure you all concerns raised on this query will be addressed.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Thank you for your continued support and loyalty.
Kind regards.
Edcon customer experience team.
***
Best regards,
Our attempt to contact you at 09:48 was unsuccessful.(Left a message)
We would like to apologise for the lapse in service. Edcon sets high standards for the service rendered to customers and any service not indicative of our standards should be addressed accordingly. Please be advised we have liaised with the manager at the Clinique counter and the gentleman will undergo training. The manager will revert with feedback. We assure you all concerns raised on this query will be addressed.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Thank you for your continued support and loyalty.
Kind regards.
Edcon customer experience team.
***
Best regards,