Bad Servise at Edgars Connect in OHB

Edgar's Connect in Olievenhoutbosch Plaza. I bought a cell phone Hisence there on the 04.04.2018 and only realised that my mother's favourite is Samsung, I then took the phone back to the shop requesting for exchange and buy a bigger phone which is a bit expensive than the one I bought.

At my surprise, a lady by the name of Tsholofelo told me that the phone is a second hand they will never take it back, if I don't want it I must go and sell it to the Makulas shop! WOW! What a statement...

I had to go back with the phone, but as I thinking deeply of this lady"s words I thought to myself.... Maybe they are also Kulaz, so I took the phone back, I left it with the Kulz Connect.

I feel that I was humiliated, degraded and belittled by the way I was treated at Edgar's Connect OHB. In the first place, they open the phone and connect it for a customer, they don't read terms and conditions to the customer only tick them. Now when a customer says let me buy a bigger item which is more costly than the one bought. They have all guts to de evaluate a customer treasure.

Edgars Connect Shop head office. Please contact me,... I need your attention please.