BAD Services - Edgars

I am so disappointed in the way a consultant of Edgars New Accounts Department talk to a customer and to a co worker of Edgars. 24 December 2018 I app**** for a Edgars account at the Edgars Paarl Mall. Lumca ( service assistant ) at Paarl Mall phoned New Applications where I was informed that my application is been put on hold until I can supply Edgars 3 months Salary Slips and Bank Statements. , at that time could only supply 2,5 month. Today, 13 February 2019, I went back to Edgars Paarl Mall where Lumca assist me again. Due to power failure they were unable to scan and email all my documents to New Applications. I then emailed all the documents ( ID, 4 Months Salary Slips and 3 months Bank Statements to ********** 2 Hours later I went back to Edgars Paarl Mall where Lumca phoned New Accounts on ********** 011. ( Time 12:37 ) Where the New Accounts Call Centre Assistant was so rude to Lumca. I, as a customer could hear how the New Accounts Call Centre Assistant did not even give Lumca a chance to explain herself or the situation. The New Accounts Call Centre Assistant keep on saying the application was declined and the customer must apply again after 6 months. I asked my mother, who was standing next to me, to please explain to the New Accounts Call Center Assistant the situation, as according to me, the account was not declined on 24/12/2018, only been put on hold. Lunca handed the phone to my mother to explain the situation and the New Accounts Call Centre Assistant refuse to talk to my mother , just keep on saying to Lumca: " Tell your customer the account was declined and they have to apply after 6 months again." and then hang up the phone. Rude!!! and Disrespectful, I would say. Sies! I could see the embarresment on Lumca and the other staffs faces. I felt sorry for Lumca who was so em barest in front of clients but shocked how Edgars staff treated co-workers and especially clients. As I understood 24 December 2018, my application was put on hold, not declined. Edgards, please train your call centre staff to be kind and friendly. After all...We are paying their salaries.