Bad services and false information
<p dir="ltr" style="color: #000000; font-family: sans-serif; font-size: 13.696px;">Hello I am so disappointed in Edgars for a few reasons. First I app**** for an Edgars account in 2015 and still have not been informed that I was approved and that I can go and get my card, if it was not for checking on TransUnion credit report I would have never known I've got an account. I saw there is an Edgars account on there and did not know I had one. I phoned TransUnion to quarry it after about a hour with TransUnion was told to phone Edgars. I phoned Edgars with the account number on the report and was told that it is correct with a limit of R4000 and a 0 balance . I was shocked as I never knew I was approved and that was on the 24/08/2015. So I asked the lady over the phone but I never had a card she just said I must go in store show my Id and they will give me one. So after all the worries of what's on my name on the report. I went to get the card on the 24/05/16. After she gave me the card I asked her is there are any discount vouchers for new card members she said yes and showed me I can get R500 off if I buy for R2000 or more and 2 other vouchers I decide to opt for the buy R2000 and get R500 off. After about 40 min I got all my items and wanted to pay and to use the R500 discount voucher as the finale amount would be over R2000 but I was told I cant use it in conjunction with stuff that is on sale and on promotion. Most of my items were on sale and promotion and I was not informed about it until I went to pay. The lady asked me if they told me and I said no but she could not do any thing about it. I was so embarrassed to even think of putting all the items back and walk out of the store as they were also busy closing so I decided to pay and go to HelloPeter about this. I am very unhappy about 3 things number 1 that I was never informed about the account number 2 that after I found out I was approved that my limit was only r4000 and number 3 that the discount vouchers were not explained properly and not given to me as i was told after buying more the R2000 and not receiving the R500 off discount voucher.</p> <p dir="ltr" style="color: #000000; font-family: sans-serif; font-size: 13.696px;">Account number ***</p>
Thank you for notifying us of your shopping experience at our Edgars Vredenburg Westcoast store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing all concerns raised with the stores management team in order to implement corrective measures especially at the customer service department. Kindly visit your most Edgars convenient store to replace your account card. Please have your Id book handy on that day.
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Thank you once again for bringing this matter in to our attention.
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Thank you for notifying us of your shopping experience at our Edgars Vredenburg Westcoast store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing all concerns raised with the stores management team in order to implement corrective measures especially at the customer service department. Kindly visit your most Edgars convenient store to replace your account card. Please have your Id book handy on that day.
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Thank you once again for bringing this matter in to our attention.
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
hello thanks for the reply. sorry to ask but what is the reason for replacing the card? what does it mean?
thank you
hello thanks for the reply. sorry to ask but what is the reason for replacing the card? what does it mean?
thank you
unless you mean i must go replace my card with a new one after the R500 is dedicated for the voucher and to have my limit put up for almost a year of not knowing i was approved and still today was not let known. if it was not for my time and airtime phoning and try finding out whats going on then yes i will happily go and drive 40 km one way to my closes Edgars stotre to go and replace it.
thank you
unless you mean i must go replace my card with a new one after the R500 is dedicated for the voucher and to have my limit put up for almost a year of not knowing i was approved and still today was not let known. if it was not for my time and airtime phoning and try finding out whats going on then yes i will happily go and drive 40 km one way to my closes Edgars stotre to go and replace it.
thank you