Bad services

i contact the call centre at the following number ***to get some clarifications regarding my edgars account, Thato Molefi answered the call and i wanted to know why they telling me my account is accumulating interest for late payments whereas i have a debit order arrengement, so i asked Thato to explain that to me but instead he kept quite for few minutes still trying to figure out what to say to me and beceause he could not give me the answer he just put the phone down on my ear.i called again and the lady by the name of Charmaine Moriba and when i asked to speak to Thato he told me he left the ofice already, i mean i just spoke to Thato the next thing he left the office,so the lady told me Thato is working until 15H00 and i called few minutes before that so Thato put the phone down on me because he was rushing ti go home.that is just being rude and am not happy at all.